Customer Service
Three programs that turn a customer-service function from a cost centre into a compounding loyalty engine — across reps, leaders, and account-management teams.
What Ascent's Customer Service actually changes.
Who it's for: Heads of Customer Service / CX, account-management leaders and operations leaders carrying CSAT, retention, NPS and expansion as their core metrics. How it differs from Sales Training: Sales rewires the rep-to-buyer motion (win the deal); Customer Service rewires the rep-to-existing-customer motion (keep, deepen and expand the relationship after the deal closes). Three programs turn a customer-service function from a cost centre into a compounding loyalty engine — across reps, supervisors, leaders, and account-management teams. Every program is delivered across Foundations, Core and Pro tiers — and includes the Ascent Online Learning Platform, downloadable tools and 8-week post-training reinforcement.
- Three deliberate tiers — Foundations, Core, Pro
- In-person workshops, virtual sessions, micro-learnings, on-demand
- Certificate of Completion and a complimentary Tim Carlisle book
- Reinforcement engineered to make behaviour actually stick
Customer Service — the program shelf.
Pick the program closest to your goal. Every program is customisable on tier mix, sector context and delivery mode.
Customer Service Academy
The deep program for service teams who want to lead the industry.
View program
Frequently asked questions
Good to know
Let's design the Customer Service program for your team.
Share your goal — we'll come back within one business day with a proposed program and tier mix.