Customer Service Training — Pro
For service leaders. Build a service culture that runs without you — coach your reps, own the metrics and turn a service team into a competitive advantage.
What Pro delivers.
For service leaders who need to build a culture that delivers excellence — consistently, and at scale.
- A service coaching rhythm that lifts every rep on the team
- Service metrics you understand and can move deliberately
- A culture of ownership — every rep takes responsibility for the customer outcome
- The ability to recruit, develop and retain great service talent
Who this is for
Corporate clients: service managers, head of CX, call centre supervisors, CS VPs. Individual learners: senior service professionals stepping into management or deepening their leadership practice.
Book a ConsultationPro curriculum.
5 modules for service leaders building a culture of excellence across their team.
- Module 1: Service Leadership — coaching the team to consistent excellence
- Module 2: Metrics & Management — CSAT, NPS, resolution rate and what to do with them
- Module 3: Building Service Culture — rituals, language and standards that travel across the team
- Module 4: Recruiting & Developing Service Talent — find, develop and retain great service people
- Module 5: Escalation Leadership — owning the highest-stakes customer interactions
How it's delivered
- Self-paced online modules (24/7 on the Ascent Learning Platform)
- Live instructor-led sessions via Zoom, Teams or Google Meet
- Traditional in-person classroom workshops
- Downloadable scripts and frameworks
- 1:1 coaching option for senior leaders and managers
- AI-powered video practice — record a response, get immediate AI feedback
You're at Tier 3. The final tier.
Pro tier is the gateway to formal service leadership. Many Pro graduates proceed to the Customer Service Academy for the full immersive cohort.
Foundations
Build the habits, language and mindset of a service professional.
Core
Apply the methodology to complex scenarios and service metrics.
Pro
Lead the service function — culture, coaching and management.
Pro tier is the gateway to formal service leadership. Many Pro graduates proceed to the Customer Service Academy for the full immersive cohort.
Other programs you might add.
CX & Account Management
Retain, renew and expand. The post-service relationship program.
View programBuild the service culture your customers deserve.
Individual or corporate — we'll configure the right delivery for your team size and timeline.
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