Service Training
Tailored customer service training builds practical communication, problem-solving, emotional intelligence, and relationship skills that help teams create meaningful connections before, during, and after the sale.
Tech Coach Customer Service Support from Ascent Performance Trainings helps teams turn everyday interactions into stronger trust, loyalty, and measurable growth. Through tailored training, coaching, online learning, and practical reinforcement, your people build the communication, problem-solving, emotional intelligence, and relationship skills needed to support customers confidently across every stage of the journey in modern competitive markets.
Flexible coaching and training options for stronger service conversations, faster onboarding, and lasting customer loyalty.
Tailored customer service training builds practical communication, problem-solving, emotional intelligence, and relationship skills that help teams create meaningful connections before, during, and after the sale.
The 10-week online Ascent Customer Service Academy helps teams deliver exceptional experiences with confidence, consistency, and repeatable techniques that strengthen trust and long-term customer loyalty.
A 24/7 online learning platform provides tailored recorded videos, mobile access, adaptive learning paths, virtual coaching, and data-driven insights to support faster ramp time and better engagement.
Live 60 to 90-minute Zoom sessions create focused, instructor-led learning experiences with real-time discussions, hands-on activities, collaboration, immediate feedback, and practical application.
Dynamic in-person classroom training uses role plays, case studies, group discussions, and tailored exercises to help participants practice customer support skills in realistic professional scenarios.
Eight weeks of weekly videos and monthly one-on-one coaching reinforce key concepts, deepen application, support individual goals, and help teams turn training into lasting habits.
Programs begin by identifying each leader's current capabilities, communication style, emotional intelligence, and development priorities. Tools such as DISC or EQ assessments help create a clear baseline for personalized learning.
Training designed to turn customer service skills into stronger loyalty, faster ramp time, and better outcomes.
"This wasn't just another sales training—it was a game-changer. The strategies we learned were immediately applicable, and the post-training follow-up ensured we didn't just retain knowledge but actually applied it. Our team's performance and closing rates have never been higher!"
A proven training partner for organizations focused on real performance improvement.
Built on over 30 years of sales, service, leadership, and enablement experience.
Training methodology delivered across 75+ countries for technology, finance, and oil and gas teams.
Weekly videos and monthly coaching help customer service skills become everyday habits.
In-person, virtual, one-on-one, and self-paced options fit busy teams and varied roles.
Led by globally recognized founder Tim Carlisle.
Founder
Tim Carlisle is the Founder of Ascent Performance Trainings and a globally recognized authority in sales and performance training with over 30 years of proven expertise. With deep mastery across Sales, Sales Management, Sales Leadership, and Sales Enablement, Tim has designed and delivered transformative training programs in over 75 countries, equipping thousands of professionals across industries including technology, financial services, and oil and gas. An award-winning sales professional and leader, he combines practical techniques with motivational coaching to drive measurable results for both individuals and organizations. Tim is also the author of two books, PERFORM Leadership and The Inner Game of Performance, further cementing his reputation as a trusted, results-oriented training partner for organizations worldwide.
Tech Coach Customer Service Support is a tailored training and coaching solution from Ascent Performance Trainings that helps customer-facing teams communicate clearly, resolve issues effectively, and create stronger customer relationships. It combines practical instruction, real-world scenarios, digital learning, and reinforcement coaching so participants can apply new skills immediately in their daily support interactions.
Talk with Ascent Performance Trainings about the right support model.
Build the core of every great leader: leadership identity and mindset, emotional intelligence, DISC personality insight, communication fundamentals, trust-building, goal setting, and ethical decision-making. Earns a Certificate of Completion.
Lead teams with confidence through coaching and developing others, conflict resolution, situational leadership, team dynamics, motivation and engagement, influence without authority, and change management. Earns a Certificate of Completion.
Master enterprise-level leadership with strategic thinking and vision, executive presence, organizational culture design, succession planning, business acumen, inclusive leadership, and building lasting legacy. Earns a Certificate of Completion.
Share your team goals, training needs, and preferred delivery format. Ascent Performance Trainings will help you explore the right customer service support solution.
For immediate assistance, feel free to give us a direct call at (832) 867-1333.
For immediate assistance, feel free to give us a direct call at (832) 867-1333.